Customer Service Representative

Position Summary: 
Responsible for providing effective customer service for all new and existing patients by using excellent, in-depth knowledge of practice services as well as communicating effectively with team members within the customer service department.

Primary duties include, but are not limited to:

  • Answer telephone promptly and in a polite and professional manner.
  • Exceed patient expectations by providing first call resolution with insight and a strong knowledge of services.
  • Developing knowledge of patient needs and trends to improve patient satisfaction and loyalty.
  • Schedule appointments and review appointment date, time, location, and provider with patient.
  • Direct calls to other departments as needed.
  • Use sound judgment in handling calls, especially with upset patients.
  • Understand when to escalate calls to physicians/practice manager/triage nurse.
  • Provide assistance with mailings and other projects as call volume permits.

Position Requirements:

  1. High school diploma or equivalent
  2. 3-5 years of high-level, customer service experience in a healthcare setting

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EEO/M/F/V/D Employer